MerchLens AI Terms of Service

Last updated: October 26, 2026

These terms are an agreement between SparTech Software of Burleson, Texas ("SparTech", "we") and the merchant who installs MerchLens AI ("you"). By installing or using the app you agree to them, along with Shopify's own terms.

1. The service

MerchLens AI analyses your Shopify store's data and presents dashboards, forecasts, recommendations, AI answers and marketing tools. Forecasts and AI output are estimates to help your decisions, not guarantees; check anything important before acting on it.

2. Plans, trial and billing

• Plans and prices are shown on the Shopify App Store listing and in the app. Billing is handled by Shopify and appears on your Shopify bill.
• Every plan starts with a 14-day free trial (once per store). You're charged when the trial ends unless you cancel first by uninstalling the app or changing plans in Shopify.
• Each plan includes a monthly allowance of AI questions. When it's used up, AI features pause until the next month; the rest of the app keeps working. During the free trial, AI use is also limited per day.
• We may change prices with at least 30 days' notice in the app.
• Fees are non-refundable except where the law or Shopify's policies require.

3. Your data

You own your store's data. You give us permission to process it only to provide the service to you, as described in our Privacy Policy and the Data Processing Addendum below. When you uninstall, your data is deleted as described there.

4. Acceptable use

Don't use the app to break the law or Shopify's terms, try to access another store's data, overload or reverse-engineer the service, or resell it.

5. Availability and changes

We work to keep the app available but don't guarantee it will be uninterrupted. We may change or improve features; if we remove a major feature from your plan we'll tell you in advance.

6. Disclaimers and liability

The app is provided "as is". To the extent the law allows, SparTech isn't liable for indirect or consequential losses (such as lost profits from a business decision based on a forecast), and our total liability is limited to the fees you paid in the 12 months before the claim.

7. Ending the agreement

You can stop at any time by uninstalling. We can suspend or end access for a serious breach of these terms, with notice where practical.

8. General

These terms are governed by the laws of the State of Texas, United States. If any part of them can't be enforced, the rest still applies. We'll post changes to these terms in the app at least 30 days before they take effect.

Contact: support@merchlensai.com

Data Processing Addendum

This addendum applies when SparTech processes personal data of your customers on your behalf.

1. Roles. You are the controller of your customers' personal data; SparTech is your processor and acts only on your documented instructions, which are these terms and your use of the app.
2. What's processed. Customer IDs, names, order history and email-marketing consent, to provide analytics, segments, retention and recommendation features. Customer emails and phone numbers are used transiently to match duplicate records and aren't stored.
3. Confidentiality. Only SparTech staff who need access to run the service can reach the data, and they're bound by confidentiality.
4. Security. HTTPS for all traffic, encrypted Shopify access tokens and backups, per-store isolation, access logging of views that show customer names, an encrypted data volume, key-only server access.
5. Sub-processors. Shopify, Hostinger (hosting), Anthropic (AI) and Google (usage analytics, no customer data). We'll give notice in the app before adding a sub-processor that receives personal data.
6. Data subject requests. We act on customer data and deletion requests Shopify forwards to us (customers/data_request, customers/redact) and help you respond to others.
7. Breaches. We'll notify you without undue delay, and within 72 hours of becoming aware of a breach affecting your customers' personal data, with what we know and what we're doing about it.
8. Deletion. When you uninstall, we delete your store's data when Shopify sends its shop deletion request (48 hours after uninstall); encrypted backups age out within 14 days.
9. Transfers. Data is hosted in the United States (Phoenix, Arizona) and processed by our sub-processors in the United States. Where data protection law requires a transfer mechanism, we rely on the sub-processors' standard contractual clauses.
10. Audits. We'll answer reasonable written questions about our compliance with this addendum.